Retail
Mercado Norte
A 12-store retailer standardized operations across all locations using FlorioIn. NPS climbed 9 points. Customer issue resolution 3× faster.
- Size
- 12 stores · 240 staff
- Region
- Mexico (Northern region)
- Published
- Apr 12, 2026
+9 NPSacross all stores in 90 days
“We finally treat all 12 stores the same way. The Co-Pilot catches issues in real time instead of at month-end.”
The challenge
Each store ran ops differently. Customer issues bounced between stores and HQ for days. Stock decisions were made on instinct because data was stale.
The solution
Standard playbooks per role. Customer issue routing with SLA timers. Real-time stock view tied to POS. The Co-Pilot triages every customer message before it hits the team.
What changed
Customer NPS up 9 points. Issue resolution time 3× faster. Store managers report less time tracking and more time managing.